Terms & Conditions

PAYMENT

SKIN By Coco Aps receives online payments with Dankort, Visa / Mastercard, Mobilepay Online, Visa Electron.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.

The website uses the following currencies for pricing:

Euro – Euro (€)

DKK – DKK (Kr)

SKIN By Coco Aps uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outside parties.

SKIN By Coco Aps own website also uses SSL protocol encryption.

DELIVERY

We supply goods to, Germany, The Netherlands, Belgium, Spain, Italy, France, Denmark, Norway, Sweden & rest of Europe. The delivery time for your order is 2-3 business days.

SKIN By Coco Aps ships the following items: GLS

Shipping is calculated based on weight.

You will be able to choose between having the package sent “without distribution” or “with distribution”.

You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.

CANCELLATION

14 days full right of return is given on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts the day the order is delivered.

Any return costs you incur yourself.

Request for cancellation must be notified to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the cancellation right.

Request for use of the right of withdrawal must be sent to mail coco@skinbycoco.dk The notice should clearly indicate your desire to use the right of withdrawal.

GOODS RETURN ON RETURN

You are liable for the deterioration of the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you have to try the product in the same way as if you were in a physical store.

If the item is tried in addition to what is described above, it is considered used and of impaired value. This means that when you cancel your purchase, you will receive a small portion or none of the purchase amount. It is up to SKIN By Coco Aps to assess the condition of the product.

WARRANTY

There is a 2-year warranty on products in accordance with the European Purchase Act. The right of complaint applies to all errors in software, material and fabrication.

Complaint regarding errors and deficiencies must be communicated to SKIN By Coco Aps within a reasonable time after receipt of the goods. Here, max. two months as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The complaint is waived by improper or unusual operation of the product.

SKIN By Coco Aps covers the return costs to a reasonable extent.

Upon return, contact the company:

SKIN By Coco Aps

Kochsgade 31D

5000 Odense C

Denmark

Telephone: +45 55250987 (Monday – Friday: 10:00 – 18:00)

Email: coco@skinbycoco.dk

Complaints are not received if these are sent on demand.

CUSTOMER & PRIVATE LIFE POLICY

We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time.

In order to enter into an agreement with SKIN By Coco Aps, we need the following information:

· Name

· Address

· Phone number

· Email address

We register your personal data for the purpose of delivering the goods to you.

The personal data is registered with SKIN By Coco Aps and stored for up to five years, after which the information is deleted.

When personal data is collected through our website, we ensure that it always happens when you give your explicit consent, so that you are informed of exactly what information is collected and why.

The Director and employees of SKIN By Coco Aps have access to the information recorded about you.

The data controller of SKIN By Coco Aps is:

We do not store and transmit customer information encrypted.

As registered with SKIN By Coco Aps, you always have the right to object to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to coco@skinbycoco.dk

Cookies

At www.skinbycoco.dk, cookies are used to optimize the website and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, depending on your browser.

JUSTICE

Complaints about products can be sent to:

The Competition and Consumer Authority

Carl Jacobsens Road 35

2500 Valby

www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.

ec.europa.eu

In case of complaint our email address must be stated: coco@skinbycoco.dk as well as the website on which you purchased the item.

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